🚀 go-pugleaf

> I have been working with customer service to get the computer shipped. 
> (after wasting hours of time dialing, redialing and being put on hold)
> Customer service is polite but powerless to get it shipped.

Absolutely correct.  They drove me nuts.

> I ordered the system with many options, a fax/modem, soundcard, tape backup
> and a CD-rom. The main problem appears that not all of the parts are in 
> stock at the same time. At various times they have been out of the tape backup,
> motherboard, the sound card, and the CD-ROM.

The problem was probably either the CD-ROM or the sound card.

> They also will not ship parts to you later. They allow you to cancel parts and
> then charge more to order them separately.

Not quite true, I believe; call your sales rep and ask.  I specifically asked
my sales rep whether I could buy, say, a CD-rom later at the same price, and
he said unequivocally "yes".  I imagine that they'd charge additional
shipping, and you'd have to install software yourself, but you should be able
to get the stuff at same price.