🚀 go-pugleaf

In <1993Jan7.215645.14557@gvl.unisys.com> pastor@prc.unisys.com (Jon Pastor) writes:

>In article <41974@unix.SRI.COM>, wallcave@updike.sri.com (Steve Wallcave) writes:
>|> You are correct, although Holly in customer service said it would cost more
>|> to order separately, Glenn at gateway@aol.com said the following:

>I repeat, I specifically asked my sales rep whether I could order, say, the
>CD-ROM *after* I ordered my system, at the same price, and he said
>unequivocally YES.  I probably won't order anything soon, because I've spent
>enough money, but I will expect to pay the current advertised price, possibly
>plus a reasonable shipping charge, for add-ons.

Gentlemen, you;'re discussing 2 different things.  The CD-Rom is the same
price with system as without.  Mr. Wallcave, however, is talking about
the Microsoft Sound System, which is a different price bought separately
as opposed to when it's packaged with a system.  And his customer rep
wanted to charge him the extra $20 if it shipped without a system, but
that extra $20 should only be charged when it's ordered without a system.

>No offense to customer service, but I got very little useful or correct
>information from them while I was waiting for my order.

Very little is more than a lot of people get.  Tech Support is o.k., but
customer service seems to be out of it a lot.  I would encourage most
people here with a Gateway problem/question to deal with it by e-mail
(gateway@aol.com) - the folks there are generally better than the normal
customer service people.

>In article <1993Jan6.230623.25374@nntpd2.cxo.dec.com>,
>j_manning@csc32.enet.dec.com (John Manning) writes:
>|> They either get the cards at a BIG discount
>|> or they do not want to sell the machines without the video card...

>Both of the above are probably true.  I don't know for a fact that computer
>hardware margins are as high as for, say, cameras, but it wouldn't surprise me
>a bit.  And I know that NY camera stores were selling cameras for *LESS* than
>I paid for them, when I managed a small camera store; yes, retailing them for
>below my wholesale.  So it's pretty reasonable to assume that Gateway can get
>great deals on mass purchases.

Yup.  And generally, the amount you get back for eliminating an item from
a system you buy from them is equivalent to the price you'd pay to buy
that item separately from Gateway.

Greg