🚀 go-pugleaf

Well I've had my fair share of Gateway disappointments over the last 3 weeks.
I've got my system in a sort of usable mode right now. Let me share some of the
problems and solutions I have dealt with.

My config.	Gateway 66V 8M	64K cache
		With Ultrastor 34F(local bus SCSI controller) and Toshiba HD.
		Proaudio Spectrum Card
		NE2000(for use with FTP Software)

Borland Brief 3.1:
   Brief causes a divide by zero error and causes the system to occasionally
hang. Borland has a patch. With the patch, Brief works in DOS but hangs in
Windows startup. Borland is looking into it. Get the patch via Borland's
Fax server. 1-800-822-4269	Doc #1047

QEMM:
   Have encountered QEMM problems with NE2000 software. Windows complains of
not having enough memory. There's plenty. Use HIMEM and Windows comes up fine.
   Mach32 install program hangs in custom monitor mode if QEMM is used. It 
works fine with HIMEM.

Proaudio Spectrum Card:
   If the DOS driver is loaded, Windows consistently complains of corrupt swap
file. Windows will come up but will not allow permanent swap space. Exclude
the sound driver(in DOS) and Windows works fine with card.

ATI Ultra Pro card:
   If your screen is not being refreshed properly and lines across the screens
in both DOS and Windows mode, you may have a bad card. It started on mine with
a small line across my cursor and then it got progressively worse as I would
lose items on menus. Gateway sent me a replacement card. And it works fine now
with the exception of Mach32 conflicts with QEMM.

For those of us who like the Gateway system in "general" but have had no 
support. I suggest a problem/solution posting of this nature so you won't have
to waste time waiting for Gateway TS(if you get thru). I have suggested to 
Gateway's Customer Service and Tech Support that they make available some
incompatibility issues and solutions(workarounds) available to those of us
who have these systems so as to alleviate the support problem. So far there's
been no response. Until Gateway publishes such a document, I encourage Gateway
users to post any problems and solutions that they have. So that it would save
all of us time in trying to figure out the fix(with no support from Gateway) 
ourselves.

I think Gateway should issue an apology to its current customers explaining the
shipping situation and tech support situation. I believe Gateway owes its
customers an official statement. They need to do some damage control before it
gets out of hand. These support problems are SIMPLY NOT ACCEPTABLE to business
users who depend on the systems for their work. NO MATTER WHAT THE EXCUSE IS.
Otherwise, their major advertisements will be for naught shortly.

--
Turnando Fuad 				Phone: (916)752-2387
CIPIC (Center for Image Processing and Integrated Computing) 
University of California		Internet: tfuad@ucdavis.edu
Davis, CA 95616				Bitnet:   tfuad@ucdavis.bitnet