🚀 go-pugleaf

To anyone who knows faxmodems, or the USR Sportster VI.  I have a
problem that I can't figure out.  

U.S. Robotics will not respond to my email and fax requests for help
(except for an automated response saying they will get back to me).
Attached is a copy of my last email to U.S. Robotics with info.

By the way, SmithMicro (the software vendor) will not help at all!

If anone can give me a word or two of advice, I would appreciate it.
I am going to take Friday off to tackle this thing once again!





January 30, 1996

USR Support Staff:

Sould someone please call me?  I have sent three emails and one fax,
with no response.  I have been trying to get help for over a week.
Attached is an updated description of my problem, and all the info I
can think of that might be relevant.  If I cannot get help, I am going
to return the modem to my vendor, who allows returns for 30 days.

Please call me at work today 816-926-2371.

Eric Kirkendall
--------------------------------------

My Sportster VI 28.8 with personal voice mail send faxes very well,
but, using the software it was shipped with  (Quick Link), it will not
receive faxes, and the fax on demand feature does not work.Could you
help me?  

My fax-demand problems are as follows:

 When I call the modem from a fax machine telephone, and select the
Fax on Demand box, I get the appropriate fax-on-demand prompts before
and after selecting the fax to send. However, I never get the 'beep'
that FDREADY tells me to wait for.  Some info that  might be relevant:

1.	After I get the msg telling me to wait for a beep, QuickLink
opens 
 	the "Call Manager - Sending" screen.  The information it
shows:

	Status: dialing
	Fax number : Fax on demand
	Fax number: on line

2.	After one minute, the "Call Manager - Sending" status line
changes 
             to no carrier.

3.	According to the send log, I am getting a 304 error, no
carrier 
             detected after dial.

4.	I am using a US Robotics Sportster VI 28.8 Faxmodem, with
which 
             QuickLink Message Center was shipped.  It works fine as a

             data modem, Windows terminal recognizes it,and it's set 
             up normally on COM2/IRQ3. The output of I7 and the string

              that returns the DSP date is:


               DSP date               10/12/95
               Supervisor rev         6.1.5
               DSP rev                1.2.5

              OK
              ati7
              Configuration Profile...
               Product type           US/Canada External
               Options                V32bis,V.FC,V.34+
               Fax Options            Class 1/Class 2.0
              Clock Freq             20.16Mhz
              Eprom                  256k
              Ram                    32k
              Supervisor date        10/13/95
              DSP date               10/12/95
              Supervisor rev         6.1.5
              DSP rev                1.2.5
              OK

 
5.	Serial and other numbers off the modem:

	CJE - 0295
	0002790044776720

6.	Quick Link's comtest finds the modem before I load Call
Manager, 
             but cannot find it *after* I load call manager. 

7.	I tried both the default init string that QuickLink uses for
"U.S. 
             Robotics Voice Mail", and the init string you list in 
             your text file for QL II for Windows : 
              (AT&F&B1&H1&R2&A3&K3X4S0=0S7=90S36=0).  Neither one 
             works. 

8.      I ran Modem Doctor 6.0  and some other tests against the 
          odem..and found some anomolies:

	a.   Modem Doctor: DSR did not follow DTR drop
                   CTS did not follow RTS drop

	b.   Modem Doctor: It got many "carrier answer" errors

	c.   Modem Doctor: could find no Modem ID Type

	d.   Another utility: Could find no DCE Model Information, DCE 
                   manufacturer, or DCE revision  number.

9.	Another (related or unrelated problem): Quicklink seems
unaware 
             when a  caller (at least once in the faxback box) has 
             hung up..it just keeps playing the outgoing messages.

10.	The output of the I4 command is:

USRobotics Sportster Vi 33600 Faxmodem Settings...
   B0  E1  F1  M1  Q0  V1  X4  Y0
   BAUD=19200  PARITY=N  WORDLEN=8
   DIAL=PULSE  ON HOOK
   &A3  &B1  &C1  &D2  &G0  &H1  &I0  &K3
   &M4  &N0  &P0  &R2  &S0  &T5  &U0  &Y1  
   S00=000  S01=000  S02=043  S03=013  S04=010  S05=008  S06=002  
   S07=090  S08=002  S09=006  S10=007  S11=070  S12=050  S13=000  
   S14=000  S15=000  S16=000  S17=000  S18=000  S19=000  S20=000  
   S21=010  S22=017  S23=019  S24=000  S25=005  S26=000  S27=000  
   S28=008  S29=020  S30=000  S31=000  S32=000  S33=000  S34=000  
   S35=000  S36=000  S37=000  S38=000  S39=000  S40=000  S41=000  
   S42=000  S43=200  S44=015  S45=000  S46=050  S47=000  S48=084  
   S49=000  S50=000  S51=000  S52=000  S53=000  S54=064  S55=000  
   S56=000  S57=000