🚀 go-pugleaf

[ Article crossposted from comp.misc ]
[ Author was ljnelson@unix.amherst.edu ]
[ Posted on Fri, 11 Dec 1992 04:26:04 GMT ]

Just a quick experience my roommate has had with ZEOS International:

On November 12th he bought a 486/50 upgrade--a new mother board to be dropped
into his existing 386/16.  The sale was completed in a snap, and he shipped
the computer off.  They promised a 10 day turnaround, assuring him that 
the swap would be relatively simple.

It is now December 11th, and he still has not received his computer back.
Customer service has been absolutely reprehensible, passing the buck and
the responsibility for all the mindless shuffling of paperwork to practically
every department.  He has been told on two or three separate occasions that
the computer would be shipped back to him "today, or tomorrow at the latest."
On each of these occasions he has been assured that the computer was "in 
repair" and was undergoing its 24 hour burn-in test.  Fedex deliveries have
been promised and have not materialized.  Within two or three days, ZEOS will
have held on to his computer for 30 days, after which they are required to 
ship it back or replace it by law.

That such an otherwise apparently respectable company should be so lacking in
supporting its customers seems ridiculous to me; I thought reputation was
more important than that.  Here, at least, are two people who will never 
deal with ZEOS again.

Responsibility, apparently, is nowhere to be found; everyone whom my roommate
has contacted has claimed that they are not involved in the process: from sales
to customer service to repair.

Miserable response and "support" such as this is what gives mail order its
bad name.  I have recommended to others on campus who are thinking of buying
computers to avoid ZEOS; I would do the same for *anyone*.

LAiRD

--
ljnelson@unix.amherst.edu           |
ljnelson@amh.amherst.edu            |          The Quintet-essential.
(413) 542-2932                      |

--
ljnelson@unix.amherst.edu           |
ljnelson@amh.amherst.edu            |          The Quintet-essential.
(413) 542-2932                      |