Article View: comp.sys.ibm.pc.misc
Article #11823Re: Computer Problem... please help
From: Stephen Tenbrink
Date: Sun, 24 Jan 1993 21:37
Date: Sun, 24 Jan 1993 21:37
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1528 bytes
In article <1993Jan23.183543.12329@sarah.albany.edu> pv9955@gemini writes:
>I think I deserve this punishment.
>Back in June, my family bought a Gateway2000 486sx25. It is a fine computer.
>...then it died.
>
>What is happening is that when it is turned on, the three indicator lights
>flash on, and then everything turns off. No fan spinning; no hard drive.
>Gateway Tech Support said they cannot send an On-Site technician to my home
>because they do not do "troubleshooting." I will first have to find the
------------------------------
>problem, and they will send me a replacement part. Only if it is a big job
>will they send someone to do the work.
>
Waite a minute!! What good is having "on-site" technical support if they
don't troubleshoot? I may have been naive, but what is the "on-site"
support for except to fix something you cannot identify? Am I wrong?? If
this is the case, then we've been dupped by the claim.
-Steve Tenbrink
sct@lanl.gov
--
Steve Tenbrink
sct@lanl.gov
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<1993Jan24.213734.10312@newshost.lanl.gov>Path:
arc1-ca.pugleaf.net!sparky!uunet!europa.asd.contel.com!gatech!usenet.ins.cwru.edu!agate!dog.ee.lbl.gov!hellgate.utah.edu!lanl!beta.lanl.gov!sctReferences:
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Newsgroups: comp.sys.ibm.pc.misc Path: arc1-ca.pugleaf.net!sparky!uunet!europa.asd.contel.com!gatech!usenet.ins.cwru.edu!agate!dog.ee.lbl.gov!hellgate.utah.edu!lanl!beta.lanl.gov!sct From: sct@beta.lanl.gov (Stephen Tenbrink) Subject: Re: Computer Problem... please help Message-ID: <1993Jan24.213734.10312@newshost.lanl.gov> Sender: news@newshost.lanl.gov Organization: Los Alamos National Laboratory References: <1993Jan23.183543.12329@sarah.albany.edu> Date: Sun, 24 Jan 1993 21:37:34 GMT Lines: 25