🚀 go-pugleaf

In article <downs.62.727498154@helios.nevada.edu> downs@helios.nevada.edu (Lamont Downs) writes:
>>I have been a fan of Gateway 2000, but my fandom is waning.  The
>>shipped some software to me that, apparently, UPS lost.  My beef is
>>not with them using a second-rate shipping service (this is not
>>the first time I've had problems with UPS), but rather with the
>>fact that I can NEVER get through to their customer service
>>personnel.
>
>You might try their customer support on GEnie. Seems a shame to have to 
>subscribe to a commercial BB$ just to get tech support but I have seen a 
>number of situations in which a customer tried repeatedly to get through to 
>someone at GW2000 without success (in one case, all he wanted was a simple 
>jumper for one of his boards & was told tech support had to verify that he 
>was really missing the jumper first!), and after posting a message got 
>_immediate_ results from the GW sysop.
>
>Sigh. Probably the wave of the future.
>

I have had endless problems with their tech support, both in getting
through and in getting a correct answer (!). I have tried posting on
their own bbs, but apparently nobody at the company actually reads
anything on there - my onlyresponses were from other customers.