🚀 go-pugleaf

I like Gateway a lot, but I agree they have a service problem.  Here's how
I solved it for me:

First, I spent the obligatory 20-30 minutes waiting on the phone.  When I
finally got a technician, I was super nice to him (politeness
counts--remember, they talk all day to irritated and rude customers, when
someone is nice and appreciative of them, they remember it and will try
harder!).  He solved my problem and I got his name and FAX number,
and I told him I really appreciated his efforts in helping me.

When I had another question/problem a couple of days later; I faxed him a
quick message (addressed to him), saying "you did a great job helping me
out a couple of days ago, can you help my again please?" and detailed my
problem.

The result: FIVE(!) minutes later I got a call from him and he fixed my
problem.  This is great--I got them to call me back and all it took was a
little politeness, patience, a couple of cents for the FAX transmission
time, a good technician.

Try it, it may work for you too!

-CARY
cary@access.digex.com