🚀 go-pugleaf

In <31874@nntp_server.ems.cdc.com> ahummel@ems.cdc.com (H. Austin Hummel) writes:
>In article <1993Jan24.213734.10312@newshost.lanl.gov>, sct@beta.lanl.gov (Stephen Tenbrink) writes:
>|> In article <1993Jan23.183543.12329@sarah.albany.edu> pv9955@gemini writes:
>|> >I think I deserve this punishment.
>|> >Back in June, my family bought a Gateway2000 486sx25.  It is a fine computer.
>|> >...then it died.
>|> >
>|> >What is happening is that when it is turned on, the three indicator lights
>|> >flash on, and then everything turns off.  No fan spinning; no hard drive.

Sounds like a faulty Power Supply to me, more precisely, the Control Logic.
Modern Supplies have a rather elaborated Control Logic which enables them
to supply a wide Range of Voltages, with a PROM remembering WHAT Voltage
to supply. Hook a Multimeter ($15 max.) to the Power Cords, setting the
Meter to AC 50 V. If you don't see it going up to either 12 or 5 Volts
(should supply both on two different Lines), the Supply is broken.

>|> >Gateway Tech Support said they cannot send an On-Site technician to my home
>|> >because they do not do "troubleshooting."  I will first have to find the
>|> >problem, and they will send me a replacement part.  Only if it is a big job
>|> >will they send someone to do the work.
>|> Waite a minute!!  What good is having "on-site" technical support if they
>|> don't troubleshoot?  I may have been naive, but what is the "on-site"
>|> support for except to fix something you cannot identify?  Am I wrong??  If
>|> this is the case, then we've been dupped by the claim.

You aren't wrong. If you can identify it, then you will most probably be
able to fix it given the Replacement Parts, hence no need for somebody
on-site.

>Immediately, if not sooner, get back to Gateway 2000 and get a service
>manager, and if the story is the same call Ted Weitt owner, you will
>probably get an assistant, but you should get some assistance on this
>problem. According to the adds You are entitled to one-year service
>on site if you can not fixit.

And if even the Owner doesn't give in, state that it is covered by your
Warranty and send it back. Rejecting Warranty Repairs is subject to
legal Investigation, and that's a higher League than just requesting
them to fulfil Sales Promises. However, BEAT 'EM!!!

Regards,
								J. Bern
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