🚀 go-pugleaf

Joseph T. Malloy (jmalloy@itsmail1.hamilton.edu) wrote:
: In article <C1E8rE.8xp@chinet.chi.il.us> prb@chinet.chi.il.us (Paul Botts) writes:
: >>I (Rich Wells) wrote:
: >>>I have been a fan of Gateway 2000, but my fandom is waning.  The
: >>>shipped some software to me that, apparently, UPS lost.  My beef is
: >>>not with them using a second-rate shipping service (this is not
: >>>the first time I've had problems with UPS), but rather with the
: >>>fact that I can NEVER get through to their customer service
: >>>personnel.
: >
: > [another negative story about Gateway 2000]
: 
: [a positive story about Gateway 2000]
:
: It seems to me that one can't expect as much hand holding from a mail
: order firm which competes on price than one might expect from a local
: dealer.  All in all, I can't complain...

I don't expect hand holding.  I know where the plug is and how to turn
on the machine.  (Though I might add here that Gateway 2000 puts some
of the best user documentation I've seen from a mail-order house.)  I
do, however, expect prompt customer service, especially on matters
concerning unfulfilled orders.

Since my initial posting, I have been able to get in touch with
Gateway and talk to a real, live human being.  It seems that they
finally got the information they needed from UPS regarding the lost
order, and ordered replacement software for me.

I was glad to hear of Mr. Malloy's positive experience with Gateway.
It lends credence to the possibility that my experience with this
software was an anomaly.  Maybe I will buy that CD-ROM drive from
them later this month or next.
-- 

Richard Wells  wells@cdsmn.mn.org  or  ...!tcnet!cdsmn!wells