🚀 go-pugleaf

In article <1992Sep13.074431.10452@rs6000.cmp.ilstu.edu>  
ejhupper@rs6000.cmp.ilstu.edu (Eric Huppertz) writes:
> Well, fine, but GOD DAMMIT!  Why did it take them so long to get  
back to
> me with THIS SIMPLE MESSAGE?  Why did I have to mail them so many  
times
> before I got the above blow-off?  And how the HELL am I supposed to  
"call
> tech support" when they WON'T RETURN A WEEK'S WORTH OF PHONE  
CALLS?!?
> 
> I'd heard that Gateway's tech support was bad, but I didn't think  
it would
> be THAT bad.  I could handle waiting a day or two for a  
solution...but to
> get blown off for an entire week?  Unacceptable at best.
>

By and large I have been very happy with both my Gateway machine
and the support I got from them. The one problem I had was
solved reasonably quickly.  I did have trouble reaching them at
first (they were very busy and the Techs took a day or two to
get back to me) till I found out the way to do it.  I took out
a book and called their toll-free number. Then, after getting 
through, I told them I'd rather wait on hold then have them call
me back.  It took about half an hour of waiting (they were busy
and I can understand this) but I got through and got the problem
solved (and got some reading done).


--
Jim Mann            
Stratus Computer   jmann@vineland.pubs.stratus.com