Article View: comp.sys.ibm.pc.misc
Article #3886Gripe about new Microsoft policy
From: F0O
Date: Fri, 12 Oct 1990 14:00
Date: Fri, 12 Oct 1990 14:00
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I called Microsoft's customer support number yesterday to get help on some
additional information on a topic, and was told they now have a new policy
on phone calls.
If you have questions about QB 4.0 or lower, you have to now call a
900 number; and if its a question on 4.5, they will only answer setup
questions; any technical questions must go to the 900 number. The charge is
$2 a minute.
The reason they gave for the change, was they needed to free up the
lines. This sounds like a farce to me, since if thats so, why not just add
extra lines?
I think this is a bad policy. It has certainly soured me toward buying
any more Microsoft language products. From now on, I'll go with Borland.
[Tim]
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Path: arc1-ca.pugleaf.net!utzoo!attcan!uunet!lll-winken!uwm.edu!psuvax1!psuvm!f0o From: F0O@psuvm.psu.edu Newsgroups: comp.sys.ibm.pc.misc Subject: Gripe about new Microsoft policy Message-ID: <90285.100015F0O@psuvm.psu.edu> Date: 12 Oct 90 14:00:15 GMT Organization: Penn State University Lines: 15