🚀 go-pugleaf

Hey out there modem hackers, I've got a question.  I'm looking to get a 
friend of mine who lives in Italy onto CompuServe or similar modem 
service so that we can email.  She has an IBM PS/2 Model 30, and a modem
which I don't recognize the brand name.  When I visited this summer
the docs were of course all in Italian.  Between me not knowing Italian,
and her not knowing computerese, it wasn't all that helpful.

What I'd like to know is, has the Hayes "AT" command set dominated the
European PC modem market like it has in the U.S.?  I ask this because I
know that the phone systems over there are very different animals, so
much that I don't beleive that a U.S. modem will work on their lines.
I'd like to think that I can just have her get Procomm or something,
and It Will All Just Work(tm).  If it's not a Hayes compatible, then
of course we're hosed.  I'd like to have some clue about this before
I start her on a rat race, with me sending test floppies every two weeks
until we finally figure out what's going on.  (ever try to be a system
administrator from 4000 miles away??? yuck)

Anyone have any insight into this?  Any help appreciated.

David Yon