Article View: comp.sys.ibm.pc.rt
Article #274Re: IBM bug notification/update policy
From: Bill Mitchell
Date: Fri, 25 Aug 1989 01:44
Date: Fri, 25 Aug 1989 01:44
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1516 bytes
In article <550@pan.UUCP>, jw@pan.UUCP (Jamie Watson) writes:
>
> Then, just to top things off, the people working in Austin who are
> supposed to support the customer service engineers have recently
> discovered a new response to virtually any bug report - "That's not a
> bug, it's a documentation error." ...
I had the same thing happen recently with a dbx bug. If you have a C function
in a #include file, dbx doesn't know to use the include file as its source
of source lines to display -- it just uses the previous file. I reported this,
and after a couple of weeks they said that they'd filed a bug report. Against
the documentation.
If that's not bad enough, they don't accept examples of bugs via electronic
mail, so we had to mail a floppy with a 14-line program on it. I pressed this
issue with our SE and later got back to me with "our legal department is
looking into it...".
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Bill Mitchell whm@sunquest.com
Sunquest Information Systems sunquest!whm@arizona.edu
930 N. Finance Center Dr. {arizona,uunet}!sunquest!whm
Tucson, AZ, 85710 602-885-7700
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Path: arc1-ca.pugleaf.net!utzoo!attcan!uunet!sunquest!whm From: whm@sunquest.UUCP (Bill Mitchell) Newsgroups: comp.sys.ibm.pc.rt Subject: Re: IBM bug notification/update policy Message-ID: <187@sunquest.UUCP> Date: 25 Aug 89 01:44:38 GMT References: <550@pan.UUCP> Organization: Sunquest Information Systems, Tucson Lines: 22