🚀 go-pugleaf

In article <8825@spool.cs.wisc.edu> luner@werewolf.CS.WISC.EDU (David L. Luner) writes:
>First I preach.
>
>With the exception of the folks at Palo Alto (AWD Support for AOS),
>most of the IBMers that post on this forum are nice guys from the
>Research Division. I'm in the Marketing Division and support customers
>running AIX in commercial environments. As we all know, IBM Marketing
>is slowly catching on to the RT as a real system. Please use your local
>branch office as a resource for questions as much as possible. This is
>the only way they will build the expertise so that they can answer your
>questions in the future.
>
>Preach off.

You'd do well to find someplace more congenial to preach.

What the hell use is it to call my IBM branch office when they don't
return phone calls?  You'd think that that damn Rolm voice mail system
was a black hole.  And when I <very occasionally> get someone on the
phone, they do not have the info at hand, and then the calls don't get
returned.  I learned this a year or so ago when I tried to get the model
125 upgrade.  It was *only* through making noise here on the net after months
of wasting time with the branch that I got in touch with the right people
in Austin, and the product was shipped to me.  If I had been been satisfied
with repeatedly calling my branch office, I'd be typing this on a Model 20
right now

There are lots of ways for IBM to educate its marketing people.
Using its customers as teachers is a very poor way, and I'm not
interested in participating, thanks.  I'm only interested in results,
and I'll frankly do whatever (civil) I need to to reach that.  The net
works.  Calling the branch doesn't.  Guess what I choose to do?

Thanks for the info on the 135 board.  It's a shame it's so expensive.

-- 
Steve Dyer
dyer@ursa-major.spdcc.com aka {ima,harvard,rayssd,linus,m2c}!spdcc!dyer
dyer@arktouros.mit.edu, dyer@hstbme.mit.edu