Article View: comp.sys.ibm.pc.rt
Article #220Re: IBM bug notification/update policy
From: Sam Drake
Date: Tue, 08 Aug 1989 17:47
Date: Tue, 08 Aug 1989 17:47
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1036 bytes
I'm not an official spokesman, so ignore anything I say below. Things aren't quite as bad as portrayed in the earlier append. For example, when calling Support you don't have to "play 20 questions" to get the latest service; simply say, "I want a copy of the latest service for xyz" and they will send it to you. Update diskettes seem to come out every few weeks, and they are cumulative. I've had good results with this for years with AIX support, and internal IBMers historically have had to go through the exact same process as customers do to get fixes. Sam Drake / IBM Almaden Research Center
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Path: arc1-ca.pugleaf.net!utzoo!attcan!utgpu!watmath!att!dptg!rutgers!cs.utexas.edu!uunet!ibmarc!drake From: drake@ibmarc.uucp (Sam Drake) Newsgroups: comp.sys.ibm.pc.rt Subject: Re: IBM bug notification/update policy Message-ID: <990@ks.UUCP> Date: 8 Aug 89 17:47:37 GMT References: <550@pan.UUCP> Sender: news@ibmarc.UUCP Reply-To: drake@ibmarc.UUCP (Sam Drake) Organization: IBM Almaden Research Center, San Jose Lines: 11