Re: Suggestions for IBM AIX Software Support

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2 total messages Started by The News Tue, 31 Oct 1989 17:53

#514

Author: The News
Date: Tue, 31 Oct 1989 17:53

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Hello Everyone,

   I would like to thank those who sent in comments on how IBM should improve
its service for AIX.  These were some of the "general ideas" that I saw:
        1) Post bug fixes
        2) Setup E-mail access to support center
        3) Change/Extend the role of support center
           - support common unix software for AIX
           - allow calling in of design change requests
        4) Improve testing of fixes (dynamic changes to test suites)
        5) Publish AIX support structure

   These ideas came in with only 8 people responding:
        3 - domestic            Hank V., Jim M., Chris M.
        2 - international       Jamie W., Wolfgang L.
        3 - IBM internal        John G., Joshua S., Charlie S.

   "So what's gonna come out of this?"  Understandably, I can't promise
anything, but, I will tell you that we are working on "pilot" programs that
address some of the most important ideas above.  Stay tuned...

Thanks to everyone for their input.  I will be monitoring the mail for any
additional comments for a couple of weeks, so feel free to add to the above
list.

With Best Regards,
Jerome

uunet:     !aixsm.UUCP!aixsmlab!logique!jerome
           !uunet.uu.net!aixsm!aixsmlab!logique!jerome

internet:  @cs.utexas.edu:ibmaus!auschs!logique.austin.ibm.com!jerome

Re: Suggestions for IBM AIX Software Support

#521

Author: Christian Motz
Date: Wed, 01 Nov 1989 07:58

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In article <9002@spool.cs.wisc.edu> news@spool.cs.wisc.edu (The News) writes:
>
>   "So what's gonna come out of this?"  Understandably, I can't promise
>anything, but, I will tell you that we are working on "pilot" programs that
>address some of the most important ideas above.  Stay tuned...

It might also help to bring the national AIX support centers onto the net.
As far as I know, the one for Germany is in Munich, but when I talked to
someone from there a couple of weeks ago, he didn't even know what Usenet
was and whether or not they had access to it.

--
Christian Motz           uucp: ...!uunet!mcvax!unido!nadia!dialog!root
"Trust me, I know what I'm doing!" -- Sledge Hammer         Bix: cmotz

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