comp.unix.aix

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1 total messages Started by David L. Luner Fri, 10 Nov 1989 16:05

#541

Author: David L. Luner
Date: Fri, 10 Nov 1989 16:05

30 lines
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Recently published for distribution to IBM customers:

	A hot line system as been set up for IBM Software Service
	customers to help ensure customer expectations are met in a
	consistent, timely manner. Pat Kearney, vice president of
	software service in IBM's National Service Division, says, "We
	want to be the customer's advocate with the support structure
	so we are providing them with a hot line number for each
	software service site, in addition to the names and telephone
	numbers of my service delivery directors and site service
	managers."

The numbers are as follows:


	OS/2 and AIX		512-823-2001 Hot Line Number
	   Nick Comsudi		512-823-2100 Site Service Manager

For assistance in determining the appropriate site (if you are running
other IBM software), or after normal hours, contact 1-800-237-5511 and
request the duty manager.


	-- David


David Luner
IBM Madison
608-273-5243

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