🚀 go-pugleaf

>Dan Doris
"someone" (Dan Doris) <CHECK_EMAIL_AT_BOTTOM_OF_MESSAGE@nowhere.org
(dmd@nwlink.com) writes:

>No response to support question for problem with the board for over a month.
>See for yourself...

Just out of curiosity, I sent "probe" messages to the two Creative email
addresses in the last message (which I presume has received no reply).

I got back the first message below in about 4 hours, the second in less
than 8 (it was after 9PM local time at the CL machine when it was sent).  

Make of this what you will...

-Dave
 dwh@cfcl.com


| From custserv@clok.creaf.com Thu Mar  4 16:07:06 1999
| Received: from clokhost.clok.creaf.com (root@clokhost.clok.creaf.com [208.145.21.69])
| 	by cfcl.com (8.9.2/8.9.2) with ESMTP id QAA27069
| 	for <dwh@cfcl.com>; Thu, 4 Mar 1999 16:07:05 -0800 (PST)
| Received: from CSAIC1.clok.creaf.com (cslead3.clok.creaf.com [208.145.21.7]) by clokhost.clok.creaf.com (8.8.5/8.7.3) with SMTP id SAA03918 for <dwh@cfcl.com>; Thu, 4 Mar 1999 18:06:16 -0600 (CST)
| From: "Customer Service" <custserv@clok.creaf.com>
| To: "Dave Hamaker" <dwh@cfcl.com>
| Subject: RE: probe
| Date: Thu, 4 Mar 1999 18:04:40 -0600
| Message-ID: <025201be669b$c3ab4ca0$071591d0@CSAIC1.clok.creaf.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| 	charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Priority: 3 (Normal)
| X-MSMail-Priority: Normal
| X-Mailer: Microsoft Outlook 8.5, Build 4.71.2173.0
| Importance: Normal
| In-Reply-To: <199903042020.MAA25073@cfcl.com>
| X-MimeOLE: Produced By Microsoft MimeOLE V4.72.2106.4
| Status: RO
| 
| Hi Dave,
| 
| We answer our email as quickly as possible.   You have sent email to the
| Customer Service Department. If there is anything I can assist you with,
| please reply to this message.
| 
| Sincerely,
| 
| Brenda
| Creative Labs Customer Service USA
| 
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| 
| PLEASE NOTE: If you require additional assistance, please include all
| replies in your message.
| 
| Creative Labs Customer Service USA (CL-OK) Tel: 1-800-998-1000, Fax:
| 405-624-6780
| Hours of Operation: 8AM-7PM Monday through Friday CT
| 
| ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
| 
| Sound Blaster Live! is Now Shipping:
| Experience life-like interactive Environmental Audio with Creative's all-new
| Sound Blaster Live!  Visit http://www.sblive.com now to
| find out why it's the definitive, gut wrenching, heart pounding, most
| incredible PC audio experience you'll ever hear!
| 
| Visit A Retailer Near You:
| Experience our exciting line-up of Blaster multimedia products at your local
| authorized Creative Labs retailer.  Visit
| http://www.soundblaster.com/retail/ to find a retailer near you.
| 
| Free Technical Support:
| If you need assistance with the installation or use of your Creative Labs
| product, visit http://www.soundblaster.com/wwwnew/tech/
| You can also reach our expert Technical Support Team at 405-742-6622
| Monday-Saturday and 8AM-10PM Sunday, 12PM-8PM CT.
| 
| Genuine Creative Accessories, Parts and More:
| If you're searching for genuine Creative Labs replacement parts and
| accessories, such as MIDI adapters, AWE64 memory modules or microphones,
| visit http://www.soundblaster.com/accessories/ or call our Customer Service
| Team at 1-800-998-1000 (M-F, 8AM-7PM CT).
| 
| > -----Original Message-----
| > From: Dave Hamaker [mailto:dwh@cfcl.com]
| > Sent: Thursday, March 04, 1999 2:21 PM
| > To: custserv@clok.creaf.com
| > Subject: probe
| >
| >
| > Hi,
| >
| > A customer of Creative has posted a complaint to Usenet that email
| > addressed to support3@clok.creaf.com _and_ custserv@clok.creaf.com
| > has gone unanswered.
| >
| > Please reply that this has been received (if it has) and indicate
| > if generally the custserv alias would be likely to take any action
| > for email addressed as indicated.
| >
| > Thanks,
| > -Dave
| >  dwh@cfcl.com


| From support3@clok.creaf.com Thu Mar  4 20:03:16 1999
| Received: from clokhost.clok.creaf.com (root@clokhost.clok.creaf.com [208.145.21.69])
| 	by cfcl.com (8.9.2/8.9.2) with ESMTP id UAA27973
| 	for <dwh@cfcl.com>; Thu, 4 Mar 1999 20:03:13 -0800 (PST)
| Received: from zwang.Clok.creaf.com (zwang.clok.creaf.com [208.145.22.106]) by clokhost.clok.creaf.com (8.8.5/8.7.3) with SMTP id WAA07138 for <dwh@cfcl.com>; Thu, 4 Mar 1999 22:02:26 -0600 (CST)
| Message-Id: <199903050402.WAA07138@clokhost.clok.creaf.com>
| X-Sender: support3@clokhost.clok.creaf.com
| X-Mailer: QUALCOMM Windows Eudora Pro Version 4.0.1 
| Date: Thu, 04 Mar 1999 21:40:22 -0600
| To: Dave Hamaker <dwh@cfcl.com>
| From: "support3@clok.creaf.com" <support3@clok.creaf.com>
| Subject: Re: probe
| In-Reply-To: <199903042013.MAA25028@cfcl.com>
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| Status: RO
| 
| At 12:13 PM 3/4/99 -0800, you wrote:
| 
| >One of your customers has posted a complaint to Usenet that a message to
| >this email address has received no response.  Please respond if received
| >with an indication of whether of not this message has reached a location
| >within Creative appropriate for tech support matters concerning the
| >SBLive.
| >
| >Thanks,
| >-Dave
| > dwh@cfcl.com
| > 
| 
| Dave,
| 
| Your message (above) is received by Creative Labs Tech Support for the
| Sound Blaster Live!.  If you have any contact information about the
| concerned customer (Sound Blaster card user), would you please suggest the
| user resend his support request? 
| 
| 
| 
| Please include all previous correspondence when replying to this message! 
| ----------------------------------------------------------------------------
| ----------------------------------------------------------------------------
| ----
| Zheng-Guang Wang
| Creative Labs Technical Support                 http://www.creativehelp.com
| Tech Support: 405-742-6655
| http://www.soundblaster.com 
| Visit http://www.sblive.com now to learn more about the Sound Blaster Live!