🚀 go-pugleaf

The mail order experience I had with CDW was unpleasant and I
would like to bring it to your attention in case you are in
the process of buying mail order.  If you have a chance, call
the company and tell them you read this message.  Their # is
1-800-326-4CDW.

Saturday 10/6, I called CDW to order a NEC 3FGx and a video
card.  The sales person I talked to was Kirby.  He was pleasant
to work with and offered to ship the stuff out 2nd day air with
no extra charge.  I asked approximately when I would receive the
order and he replied with "Probably Wednesday (10/11) since the
items will be shipped Monday."

Thursday 10/12, I hadn't received the monitor or card yet
so I called CDW to check.  I talked with Kirby again and he
remembered me off the bat.  He said that he remembers me because
he couldn't verify the shipping address with directory assistant.

Kirby - "I called directory assistance, but they didn't have you
        listed.  Are you unlisted?"
   me - "No.  If you had problems verifying, why didn't you call
        me and leave a message on my answering machine?"
Kirby - "I tried but the phone number you gave was bad."

I had him repeat the number.  Sure enough, it was correct.  He
then put me on hold while he tried to verify again.  Sure enough,
I was listed and the address was verified.

Since the order hadn't gone out yet, I had my order changed.  I
wanted the NEC 4FG instead.  Great, he said, I should get it
Monday (10/16) since the order would go out that day.

Tuesday 10/17, I called CDW since I hadn't received anything.
Another salesperson answered and said the order went out Monday
and not the Thursday before.  I asked her what was shipped. She
said a NEC 3FGx and a Paradise Windows Accelerator card.  WRONG!!!
Kirby was on another call at the time so she said Kirby would
call me right back.

Kirby called.

Kirby - "Hello Hung, how can I help you?"
   me - "Do you remember me calling you Thursday morning?"
Kirby - "I do remember the name but refresh my memory."
   me - "Due to some mix-up with my original order on 10/17,
        I had to call on Thursday and verified everything.  I then
        changed my order from NEC 3FGx to 4FG.  Also, you said
        the order would be shipped out that day.  I found out
        it was shipped yesterday."
Kirby - "Well you know what?  I had a hard-disk crash Thursday."

I went ballistic.  The conversation went on and I closed the
conversation by cancelling the entire order.  I will never do
business with this company again.

-Hung

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//My own opinions only.