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Article #42279

Mail-order

#42279
From: Gwangwu Lai
Date: Tue, 13 Feb 1990 23:10
33 lines
1910 bytes
I saw an add in the _Computer Shopper_ advertising a "mini-vacuum" by the
following company:

	National Computer Accessories
	1510 Micorwack (could be a misspelling) St.
	Sacramento, CA 95814
	
The ad says "No gimmicks."  Or are there?  The ad shows the picture of a
vacuum with the title "mini-vacuum from 5.95 & up."  Two prices are listed:
5.95 for "mini-vac," and 9.95 for "super-vac."  It further claims that
two AA batteries are required for a "mini-vac," and four AA batteries are
required for a "super-vac."  When I called, the lady told me that they are
the same thing except that a "super-vac" has more batteries and lasts longer.  
I ordered a "mini-vac."

The fact is that that a "mini-vac" takes four AA batteries, and is not the
one shown in the picture.  Presumably a "mini-vac" and a "super-vac" are
different other than the batteries.  I expected to buy the one shown in
the picture (and the one described to me by the saleslady), not some other
merchandise the company thinks it could sell me.  I returned the merchandise
and explained the whole thing.  It was their error.  They merely disregarded
my explanation, and charged me a "restocking fee" of 15%.

It cost me only about two bucks for this lesson, but when you do mail-order,
be sure to look out for such things.  Had I returned something I bought
which costs several hundred dollars with a "restocking fee" of 15% because
the mail-order company had made a mistake, I'd probably not be here
announcing this to the world, but busy preparing to sue the party who
has screwed up.


Glenn
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Message-ID: <6@libyan.cs.utexas.edu>
Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!glenn

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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!cs.utexas.edu!glenn
From: glenn@cs.utexas.edu (Gwangwu Lai)
Newsgroups: comp.sys.ibm.pc
Subject: Mail-order
Message-ID: <6@libyan.cs.utexas.edu>
Date: 13 Feb 90 23:10:23 GMT
Organization: U. Texas CS Dept., Austin, Texas
Lines: 33