🚀 go-pugleaf

keir@vms.macc.wisc.edu (Rick Keir, MACC) writes:

>I have just finished trying to deal with the incredibly intrusive
>installation procedure that Quark XPress uses.  To install this 
>product, you must use a writeable install disk (WRONG-O!);  then
>you must fill out four screens worth of marketing information 
>(they helpfully refer to this as a more convenient registration 
>procedure;  gee, when I installed PageMaker they just wanted
>my name and address).  Then you have to insert ANOTHER writeable
>disk, so they can record the marketing survey in electronic
>form and have you mail it back to them.  THEN their installer
>decides 2.4 meg is not enough space (their manual says 2 mB
>is enough).  Fine.  Quit, purge other applications;  restart.

>I do not need to deal with a second string company with an
>attitude problem towards its customers.  (By the way, I called
>their tech support number to inquire about my problems, and was
>told that everyone who could help was "in a meeting."  STRIKE 
>THREE, Quark!)

If you think this is awkward you should try living out in the sticks
(Norway), in this part of the world Xpress is copyprotected in
addition to all the other hassles you describe, though they will send
you a personalized (from the info on the registration diskette)
non-protected copy 2 months after you send in the papers/diskettes.

Bu worst of all - in the 2.12 version you could not do installations
on FX's because their copyprotection system failed on these machines.

Upgrading from 2.12 is because of the copyprotection mechanism fraught
with danger, because the upgraded 3.0 uses the serial number from your
previous 2.12 program, and if you (as we do) hav customers with
multiple copies of Xpress, you loose the upgrade if you use the same
copy twice by mistake!

Talk about paranoia!

Regards
Tor-Arne-- 
!  Tor-Arne Gisvold   -   Lindmac A/S
!  adress : Nordslettveien 1 ,  N7000 Trondheim, Norway
!  UUCP : ...mcsun!nuug!symbas.UUCP!tag or tag@symbas.uucp 
!  phone: +47-7-966022	 FAX : +47-7-964505  APPLELINK : NOR0045
-- 
!  Tor-Arne Gisvold   -   Lindmac A/S
!  adress : Nordslettveien 1 ,  N7000 Trondheim, Norway
!  UUCP : ...mcsun!nuug!symbas.UUCP!tag or tag@symbas.uucp 
!  phone: +47-7-966022	 FAX : +47-7-964505  APPLELINK : NOR0045