Re: Mac-Comcast-Internet connection diagnostic?

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Article #12774

#12774

From: David Kaye
Date: Sat, 17 Jul 2010 22:53

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AES <siegman@stanford.edu> wrote:

>All of this work great the majority of the time, but there have been two 
>service outages during the past month when Internet and phone service 
>went down for 4 to 8 hours.  In  the most recent case,  the phone came 
>back up after a few hours, but the Internet connectivity remained out 
>for several more hours.

About 50% of Internet access troubles can be fixed by unplugging (not turning 
off but unplugging) the power from the router, waiting 30 seconds, then 
plugging the power back in.  

Another 25% of Comcast problems can be fixed by phoning Comcast from the phone 
number registered with them for your Comcast service.  A few levels down in 
voicemail hell is a provision for rebooting the connection from THEIR end.  
The voicemail explains it thoroughly.  

(I've instinctively called Comcast on my cell phone rather than on the 
client's phone, and thus accidentally rebooted my home service instead of my 
client's.  So, just remember to use the phone number associated with your 
Comcast service, even if it's the Comcast bundled phone service.)

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From: sfdavidkaye2@yahoo.com (David Kaye)
Newsgroups: comp.sys.mac.apps,ba.internet
Subject: Re: Mac-Comcast-Internet connection diagnostic?
Date: Sat, 17 Jul 2010 22:53:01 GMT
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