🚀 go-pugleaf

The following is my personal experience with VCP Computer Products, which is
located in Anaheim, CA. They have a full-page ad in MacWeek and other
Mac-specific
magazines almost every week. They sell hard drives, optical drives, Syquest,
etc. under their own label and other products.

Three months ago I saw that they also sell external hard drive and Syquest
kits.
I subsequently ordered a full-height drive case accidentally (my mistake) plus
a few extra items from a salesman called Lawrence. When it arrived, I realized
I should have ordered a half-height hard drive kit. I called for a return
authorization
and exchange. The first response was Lawrence is the one to issue a RMA#. I
asked if they could simply issue a RMA# since I had the invoice in front of
me with the reference #, order# and everything. I was politely asked to call
Lawrence the next day.

The next day I called and Lawrence was not in. But the other fellow was
willing
to issue a RMA#. I packed up the case, and sent it back with a letter by
priority
mail with recepit for delivery. The returned receipt showed it was delivered
exactly two days later.

Two weeks past and nothing. I figured sending another hard drive kit out, even
by UPS ground (VCP's preferred method of shipping), should not take that long.

I followed up with several FAXes, politely explaining the reason why I
returned
the case by priority mail was to ensure they received it fast to exchange for
a half-height case. I really needed the case asap.

After the third FAX, the case arrived by Federal Express next day air.

Even with the 15% restocking fee, there should be at least $30-35 due me. Even
if they charge me for Fed. Express when they should have sent UPS ground (as
requested in all my correspondence), there should still be some money due me.
Three months past and no credit was ever issued.

I am tired of sending all these letters/FAXes to VCP. They never acknowledged
them anyway. They are in CA and I am in MI. I can write a letter to the Better
Business Bureau there, but it will take time to write and photocopy all the
letters.

I don't know if VCP has burned other customers, or if they are so disorganized
that they could not find my record to issue a credit. I hope this is an
isolated
incident and the victim is me. 
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 Eric Choi - Internet: Eric.Choi@p5.f57.n7000.z8.ieee.org