🚀 go-pugleaf

In article <BtqCvx.23z@news.udel.edu>, johnston@me.udel.edu (Bill Johnston) writes...
> 
>Sorry if that sounds harsh, but "Caveat emptor" makes sense 
>in every language.  It also helps to be patient and polite
>on the telephone, especially if one is communicating in one's
>second language.

That's exactly why the original poster warned us about his problem.  I,
for one, am glad to be aware.  Regardless of the real reason for his
problem, even if it is only miscommunication (it didn't sound that way
to me, but OK) it's still the fault of Second Wave for not immediately
giving him his money back in the interest of good customer relations.

In my family business (nothing to do with computers) we give instant
cash refunds to anyone who wants one, no questions asked.  We often give
refunds to people who clearly didn't buy the product in our stores.  Heck, 
if they really *think* that they did, maybe they will come back next time!

What company needs one sale at the expense of creating one enemy?  I think
that they were plain stupid to treat this guy the way they did, even if
he was completely to blame.

-Scott
--------------------
Scott I. Chase			"The question seems to be of such a character
SICHASE@CSA2.LBL.GOV		that if I should come to life after my death
				and some mathematician were to tell me that it
				had been definitely settled, I think I would
				immediately drop dead again."      - Vandiver