🚀 go-pugleaf

All the Baby Bells are having problems with rolling out DSL.  In the 
west, where SBC is suppose to be one of the most aggressive deployers, 
there are outages and problems with the mail and newsgroup servers.

Not that cable is much better.  Problem is that these are monopolies, 
not used to being accountable or having to compete against newer 
companies.  And they never bothered to deploy new infrastructure and 
services on an accelerated basis to grab as much market share.

They've driven prices down (ILEC pricing for DSL is invariably lower 
than CLEC pricing).  But many customers would say you get what you paid 
for.

In article <DDCCD203AF6657.uwsmomoxq@ewiygngwv.com>, 
Speed-Demon@amxqxf.net wrote:

>Friday, June 9, 2000
>-
>It would seem that in every category of service BA offers, there are a
>whole lot of unhappy customers. With the possible exception of
>voice-only service, BA has littered the Internet with consumer
>horror stories.
>-
>Let's take DSL for example... You need only spend a little time
>in COMP.DCOM.XDSL to learn that this is a service that BA is just
>not in a position to support and should probably not be offering at all.
>Network availability is abysmal (less than 50% for some people); as
>evidenced by last weeks' outage, where major parts of the mid-Atlantic and
>northeast were without DSL service for 72 hours and longer. 
>Multiple subscribers report calling into tech support, only to
>be told that there were no reported problems with the network. 
>Could anything be more frustrating?
>-
>It also appears that BA is not at all committed to staffing their
>tech support and customer service lines with properly trained, 
>articulate, informed and technically capable individuals. 
>It's as though these people were simply grabbed off the street and
>required to man the helpdesk phones - like conscripts into some
>rag-tag militia.
>-
>Perhaps the US Government should take a look at Bell Atlantic in
>much the same way it's currently looking at Microsoft, with a similar
>remedy in mind. 
>-
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