🚀 go-pugleaf

Hi,

Over the last month or so I've read a few posts in these newsgroups about
MacWarehouse and Zip drives. In case it helps anyone, here, briefly, is my
experience:

An initial enquiry to MacWarehouse led to a reply that there was a wait on
the drives and an even longer one on the disks. What the hell, they're
impossible to get here (and damned expensive when they do turn up), so I
ordered a drive and 10 disks via e-mail on 25 August. The next day I got a
reply confirming the order and quoting an expected delivery time of 7-10
days for the drive and 15-30 for the disks. Add to that shipping to New
Zealand, and you get a month at best (end of September).

After reading a few posts about disks and drives arriving damaged I
e-mailed MacWarehouse again and asked if they could ensure that the goods
were adequately packed as they would be travelling half-way across the
globe (and you can't get much further than that!).

Again, the next day I got a reply saying that my order had been annotated
with a request to take extra care when packing, and with an updated
delivery time (same time for the drive; a slip of a couple of weeks for
the disks).

Today (20 September) my drive AND 10 disks arrived. (In fact they were in
the country on 15 September, but took some time to clear Customs). All
work fine and one disk has a small crack in the case (order a music CD
from a company on the other side of town and half the time it arrives with
a crack in the case, so I'm not complaining!).

To sum it up, my experience with MacWarehouse has been nothing but great.
I wish that I could get such good service from a lot of local companies,
especially at the price.

It's unrealistic, I believe, to expect impeccable service 100% of the
time. There are so many things beyond the control of the person or
organisation providing that service that all YOU end up getting is an
ulcer and having to try another company (until they, too, strike it
unlucky with their staff/suppliers/service providers, etc.).

However, it IS reasonable to expect people and organisations to STRIVE for
impeccable service 100% of the time. *Those* are the companies I will
support.

Thank you MacWarehouse. If you want to deal with the people I dealt with,
here's their  e-mail sig (they're at  "Micro/MacWAREHOUSE, INC."
<70007.1340@compuserve.com>)

> ED Camilo, Allan Eclarinal, & Alice Platt
> Mac/MicroWAREHOUSE Online Services
> 
> Main Phone# 908-370-3801 Ext. 3388 or 6909
> 
> Fax # 908-905-1135  Attn: Online Services Dept.
> 
> Internet Information:
> Email: 70007.1340@COMPUSERVE.COM (PC) OR 70007,1616@COMPUSERVE.COM (MAC)
> WWW WEBSITE: "HTTP://WWW.WAREHOUSE.COM"

And, no, I didn't get a discount and I'm not and never have been an
employee of MacWarehouse or any associated company ­ I'm just getting sick
of posts from people who have someting to whinge about!

Cheers! Gary.

-- 
Gary Bowering     work +64-4-472 2239      writer          print
PO Box 12 455     fax +64-4-473 3414       photographer    television
Thorndon          cell +64-25-432 550      presenter       film
Wellington                                                 radio
New Zealand