🚀 go-pugleaf

in article B90D39BB.40FB%tom325@flash.net, Tom Anderson at tom325@flash.net
wrote on 19/5/02 9:15 am:

> 
> I just want to see the bugs that may be in CWP-8 eradicated (granted there
> may be some left over subtle bugs that might hang around) before Metrowerks
> moves on to CW-9.

snip

> ... But I owe it to my customer base to make what I currently
> provide as reliable as possible - and I work in the electronics industry -
> where new designs come out every week. New designs in this industry do not
> stop companies from fixing bugs in current silicon - or making improvements
> to enhance performance of existing designs (this include improving process
> yields - allowing price reductions).
> 
If you want to sample really poor support, try upgrading a Borland product.
I use both CW v7 and Borland's C++ Builder and I think both are very
powerful products, but I just upgraded to Borland C++ Builder v6 and got a
number of serious problems.

Every avenue (newsgroups, email, web searching) I have tried to get support
(other than paying a premium rate) has been ignored or found nothing useful
or ended with a failed email address the Borland web site advertises as a
contact address. Observing the Borland newsgroups I have tried there seems
to be about a one in ten chance of a posting getting assistance with the
problem it reports.

By contrast, when I upgraded to CW v7 I got the normal period of free online
support and every question I asked via the CW newsgroups got some attempt at
help, both from Metrowerks staff and other users.

I too have to support clients, but my ability to do so when I find problems
is enhanced by Metrowerks and is being retarded by Borland. Metrowerks may
not be perfect, but I know which support services I prefer.

Geoff