🚀 go-pugleaf

In article <a1ed16f9.0403080433.6fa32d02@posting.google.com>,
 froetho@charlie.iit.edu (Thorrsten Froehlich) wrote:

 
>I did indeed manage to order the academic version of the tools.  And
>they did arrive today.  So far, so good.  However, what I paid for
>shipping is far from acceptable!
>
>First I can only select FedEx International shipping for a "tiny" fee
>- US$14.10. Does not sound too much, now does it? Well, upon arrival I
>had the expected 16% value added tax ready, and was surprised that I
>not only pay tax for the import (as expected), but that FedEx also
>charges 8.35 Euros of administartion fee for this service. So, in
>total I paid: US$75 for the CW Pro 9 Academic, and US$21 for shipping.
> Thus, I paid an additional 28% of the sales price for shipping of
>just a half pound of stuff!!!

We can't compare software shipping fees to books since Books are 
classified differently and have a lower rate.  Also Amazon.com has such 
a high volume they can shop around and get lower fees from the various 
shippers.   What I can do is forward you complaint to our sales 
coordinator to Digital River and we can file a suggestion/complaint with 
them that way.    Perhaps Digital River (the fullfillment house that 
does the collecting and shipping for us) is not aware that FedEx was 
charging twice.

Thanks for bringing this to my attention.

Ron



>
>I frequently order English books and DVDs at Amazon.com for shipping
>to Germany. They use regular airmail.  It takes seven to ten days, but
>I pay just US$9 (US$4.49 per book plus US$4.49 per shipment) for a
>single five pound book or US$7 for a single DVD (US$ 2.49 per DVD).
>And I don't have to pay some odd FedEx administration fee for
>processing by the postal service either!
>
>Given that I waited many month until the CW 9 academic version was
>available, waiting another five days for it to arrive via regular
>airmail would not have killed me.  In conclusion, I am *happy* with
>the product and the support, but *not* with the hassle to get
>up-to-date versions.  I seriously get the impression that Merowerks
>sales management has zero interest in international or academic
>end-users. Maybe you should mention to your sales management that
>there are now three compilers available for the Mac...
>
>I don't use the other two compilers for various reasons, but if
>Metrowerks does not want to sell their products to me in a fair manner
>and at the same time (or only a bit later) as commercial versions are
>available, next time I need to upgrade, I will first look elsewhere
>before I buy another upgrade from Metrowerks!
>
>    Thorsten Fr�hlich

-- 

Announcing  CodeWarrior Development Tools for Windows v9.2
http://www.metrowerks.com/MW/Develop/Desktop/Windows/Professional/Default.htm
Ron Liechty - MWRon@metrowerks.com - <http://www.metrowerks.com>