🚀 go-pugleaf

In article <37111@mips.mips.COM> dak@mips.com writes:
>I recently purchased an Abaton Interfax Fax Modem.  When it works it
>works great.  But it seems that almost every time someone sends me a fax
>my mac crashes.  My configuration is as follows:
...
>Adobe Type Manager
Don't buy a FaxModem without it!
...
>Is anyone else having problems with interfax?  This problem is most
>frustrating.  I have eliminated any viruses with disinfectant 1.6.  I've
>called Abaton with no response yet.

Problems?  Yes and no.  Most of my problems have been failing to print
faxes, but usually they aren't repeatable.  I suspect that it isn't handling
running out of memory gracefully.  I haven't seen any crashes on input,
although someone else at Alphalpha has seen it once before, but again
not-repeatable.

As for hearing back from them, forget it.  I really like the modem,
and the people at Abaton are really friendly, but their tech-support
people have called me back exactly once out of the 5-10 times I have
called them.  And that took the NE Sales rep (Genevieve, very helpful)
beating them over the head several times.  Just keep calling until
you get the person you need.

							-kee
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| Alphalpha Software, Inc. | Voice/Fax: 617/646-7703 |   Home: 617/641-3805   |
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