🚀 go-pugleaf

In article <384@three.MV.COM> cory@three.MV.COM (Cory Kempf) writes:

>>We are looking into making the technical support we offer a package
about
>>to be released as a 1-900 number.

>Please post the name of the product that this idea will be used for,
>so I can save your distributor the expense of returning the product
>unpaid.

>(To put it a bit more bluntly, I refuse to purchase a product for which
>I have to pay for tech support, in addition to the price of the product.
>Should I discover that I have accidently purchased such a product, I return
>it.)

What???? Excuse me?  I think one of the basic points of this discussion is 
that tech support costs money, which has to be reimbursed through the price
of the software package.  The idea of the 1-900 number is to LOWER the price
of the basic package, while being able to charge only the people who actually
use the tech support.

Tech support people need to be payed!  The money had to come from somewhere...
we're trying to find a way that people who DON'T need tech support won't
have to pay for the people who do. (Very much like communism vs democracy! :-)


>+C
>-- 
>Cory Kempf				I do speak for the company (sometimes).
>Three Letter Company						603 883 2474
>email: cory@three.mv.com, harvard!zinn!three!cory

-Dave
daf@cs.brown.edu