🚀 go-pugleaf

In article <DAF.90Jun29131357@betty.cs.brown.edu>, daf@cs.brown.edu (David A. Fedor) writes:
>>(To put it a bit more bluntly, I refuse to purchase a product for which
>>I have to pay for tech support, in addition to the price of the product.
>>Should I discover that I have accidently purchased such a product, I return
>>it.)
> 
> What???? Excuse me?  I think one of the basic points of this discussion is 
> that tech support costs money, which has to be reimbursed through the price
> of the software package.  The idea of the 1-900 number is to LOWER the price
> of the basic package, while being able to charge only the people who actually
> use the tech support.
> 
> Tech support people need to be payed!  The money had to come from somewhere...
> we're trying to find a way that people who DON'T need tech support won't
> have to pay for the people who do. (Very much like communism vs democracy! :-)

Thank you, Dave.  Tech support people have to be at their terminals ready to 
calls at any time. I cannot hire personnel to be secretaries, salesmen, and 
tech support all for the same salary.  It just doesn't happen. 

It's bad enough that most companies put you on hold forever and a day, much
less have their tech people doe more than one job.

>>Cory Kempf				I do speak for the company (sometimes).
>>Three Letter Company						603 883 2474
>>email: cory@three.mv.com, harvard!zinn!three!cory
 
> -Dave
> daf@cs.brown.edu

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