🚀 go-pugleaf

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> A sob story:
> 	I went to my local Apple dealer (on campus) for a drive upgrade on my
> 512K Mac, originally a 128K modified via 3rd party.  The 512K upgrade worked
> GREAT!  I even had it running a ramdisk for 24 hours at a time without
> trouble!
> 	The sad part:  the friendly dealer said to me, "Ken, you know, we've
> got a problem.  Your 512K upgrade was third party.  We installed the upgrade
> and it works fine.  We can even test it out now if you want.  But we can't
> warranty the upgrade.  This is Apple talking here."
> 	So I asked, "no warranty even on the drive itself?"
> 	"Nope." he said.
> 	To make a long story short, it is official Apple policy (I think we
> all know by now, although it seems kinda new to me) that once the board has
> been touched by non-Apple hands, any Apple upgrades made on it cannot be
> guaranteed.  The friendly dealer posessed by the demon Apple proceeded to
> have me sign the work order saying that I accept that the upgrade is not
> under a warranty.  Knowing that the warranty period is but a real long 90
> days (my 512K upgrade was warranted for 180 days!!!), I proceeded to sign it.
> If it dies, it will probably do so after the warranty anyway.
> 
> [flame deleted]
> 

   Whether or not this is "official" Apple policy (which I'm not totally sure
it is) should not be the issue here. The dealers should still have some
responsibility toward their customers, and honor the warranty anyway. I have a
MacMemory 2 meg, which I have never had any trouble with. I got my drive/ROM
upgrade from Computer Selection in SF, and the they handled the 3rd party
problem in this manner: *I* had to unplug and re-install the daughter board
(since it covers the ROMs). They refused to touch it. However, they did the
remainder of the upgrade procedure, and the part I had to do was simple, and
easy to follow from the MacMemory manual. In addition, I did not have to sign
anything saying my warranty was void, and had anything happened to either the
drive or the ROMs during those first 90 days, I'm sure they would have repaired
it.

   Basically, it just seems that you either need to find an honest, ethical
dealer, or force your current dealer to be one whether they like it or not. :-)

> ---Ken


                                  David Ackerman
                          University of California, Davis

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                                        drackerman@ucdavis  (BITNET)


DIS: is to dat, as disclaimer is to datclaimer.