🚀 go-pugleaf

We have a number of HyperDrive-equipped 512K MAcs that we're
going to have upgraded to Mac Plus machines. ALong those lines,
the computer dealer called GCC to see what HyperDrive
upgrade was required; he talked to some cute young thing 
at the front desk who didn't know from nothing ***FLAME ON***
and who couldn't give a straight answer to this question. The
dealer called me, and suggested that I call GCC, and 
explain what I need. So I call. "General Computer, may I help you?" 
"Tech Support, please." "Are you an end user?" "Yes." "Then you'll
have to call your dealer and have him call our Tech Support."

	"I talked to my dealer already, and he couldn't get an answer
to his question, so he suggested that I call."

	"Well, have him call us."

Like, what in the HELL is going on here?! I have called GCC in the
past with my problems, and I have always gotten quick,
courteous, cheerful, and accurate answers to my problems. Now I'm
and END USER. Has GCC's attitude suddenly become "Screw the END USER"??
I asked them, "Don't you have a customer support department?" The answer:
"I'm afraid not, we're just too small." 

BULLSH*T.

I am pissed.

IF anyone from GCC reads this newsgroup (and I KNOW that GCC has Usenet 
nodes!), I'd like some kind of justification for this, and
perhaps an answer to my original technical question.

		--Rich