🚀 go-pugleaf

                                                                    25 May 1987

  Circulation Department
  MacUser Magazine
  Ziff-Davis Publishing Co.
  One Park Avenue
  New York, NY 10016

  Dear Sir/Madam:

       I am a new subscriber to MacUser magazine.  I am dissatisfied with the
  manner in which my subscription was handled.  I would like to cancel my
  subscription and obtain a refund for the value of the remaining portion of
  my subscription, if the problems with my subscription cannot be corrected
  soon.  The chronology of events leading to my dissatisfaction with MacUser
  are given below.

        - I mailed my subscription request in late February or early March of
          1987 using a postage paid card from an earlier issue of MacUser.

        - Within a few weeks of mailing my card, I received the January,
          February, March, and April issues of MacUser as well as an invoice
          for $21.84.

        - While I was surprised at the wisdom of MacUser Subscription
          Fullfilment Department in mailing earlier issues, which a regular
          reader would have purchased or read elsewhere and hence would not
          normally need, I promptly returned the invoice to MacUser with my
          credit card information.  I assumed that the January, February, and
          March issues were bonus issues and would not count towards my
          subscription.  With my prompt return of the invoice, I assumed that
          my subscription would start with the April issue.

        - Within two or three weeks of my returning the invoice, I received a
          letter from MacUser that I would not receive any further issues
          since I had not paid my subscription.  I ignored it since I had
          already mailed the invoice.  Another notice followed within a
          couple of weeks which I also ignored.

        - On 19 May, I received the June 1987 issue.  This was about two
          weeks after I received my VISA bill on which the MacUser
          transaction date was shown as 6 April.  While I did not receive the
          May issue, the mailing label on the June issue showed an expiration
          date of January 1988.  I still have not received the May issue and
          I have no need for it now.

       Because of the inconvenience caused by MacUser Subscription Department
  in mailing me unwanted, unneeded, and dated issues, I would like to cancel
  my subscription unless my subscription can be reset to expire after the May
  1988 issue.  Also, I do not plan to renew my subscription in 1988 unless
  there is clear evidence that the service has improved greatly.

  Thank you very much.

  Sincerely,
  T. Govindaraj

  My address for MacUser: T. Govindaraj
                          ISyE-0205, Georgia Tech
                          765 Ferst Drive
                          Atlanta, Georgia 30332-0205


  Copy: comp.sys.mac (computer bulletin board)
-- 
T. Govindaraj

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