🚀 go-pugleaf

In article <2914@felix.UUCP>, john@felix.UUCP (John Gilbert) writes:
> In article <423@eplrx7.UUCP> lad@eplrx7.UUCP (Lawrence A. Dziegielewski) writes:
> >Deborah,
> >	This has been my expeirence as well.  Jasmine can deliver nothing
> >	but empty promises and bum drives.  
> 
> Well, since my Jasmine Direct Drive 80 has worked flawlessly since I
> received it in March, I would say the above statement is absolutely untrue.
> They can deliver more.  Perhaps they did not in your case.

Just because your drive works fine and mine dosen't does not mean my
statement is wrong.  It's not true in your case.  I have had a helluva lot
of trouble getting Jasmine to fix my drive.  They FINALLY took mine back and
get me a working drive.  But it took them THREE MONTHS to do it.

> I have never known them to refuse assistance of any kind.  My drive was a few
> days late. They were most apologetic.  They even called me once to let me know
> it would be delayed.  I have called them for technical advice, and they have
> always tried to help, tho once they could not answer the question.  A friend
> got a 20mb with SCSI adapter, and when the unit failed to boot up, they
> spent a considerable amount of time on the phone (everyone in a positive
> mood) helping to get the thing working.

My expirence has been that the folks at Jasmine were very willing to spend
time on the phone with me.  That was not the problem.  They almost never
called me back,  I had to call them (I'm on the East Coast,  they're on the
West Coast,  a VERY expensive call) and then we would go through their fixes
over the phone.

Another problem is with delivery.  I paid for my drive on the floor of the
SanFrancisco MacWorld Expo and didn't get my drive (the first one) until Feb
4! And I know for a fact that many other paople have had this problem with
them.  Jasmine makes you pay up front and they deliver later.  
> 
> They offer a 30 day money back offer, plus a one year warranty. If they really
> just plain refuse to fix it, you may have grounds for legal action.
> Perhaps you could fill the net in on the nature of your problem and diagnostic
> approach to it.  It is possible someone here might have some useful insights

And legal action was considered.  Since I have the problem resolved at this
point I will not elaborate any further on the problems.  I have gone over
them enough in previous posts.
> 
> They perhaps seem lax in their business attitude. They are a small, low-budget
> operation.  If I were you I would continue to seek satisfaction.  I just can't
> believe they would leave you high and dry.

They did,  and it took them a long time to remedy the situation.  They are
definately a low-budget operation,  I was there twice.  One time I was
sitting next to the receptionist waiting for someone to see me and I
overheard the secretary trying to ward off the phone company from turning
off their phones.

> 
> If your pissed off at them, that's one thing.  But the statement you made
> above can be proved wrong.  This is a public forum, and you may get yourself
> in trouble.

Being pissed of has nothing to do with it.  Sure,  I was pissed,  but anyone
in my situation would have been.  And I want to state that i am just not
'Jasmine Bashing'.  I had a problem with them and i felt it was my duty to
inform other of my problems.  When I did,  i got a flood of email from
others telling me of their woes with Jasmine.  I know that a lot of people
got good drives from Jasmine,  but a lot of people got bad ones too.  That
the facts,  and I can't understand how telling the truth could ever get me
in trouble.
> 
> John Gilbert
> .!trwrb!felix!john


				Lawrence A. Dziegielewski
				...!dgis!eplrx7!lad