🚀 go-pugleaf

steveg@tove.umd.edu (Steve Green) writes:
> In article <1570006@hp-ptp.HP.COM]  davew@hp-ptp.HP.COM (Dave_Waller) writes:
> ] I, for one, will NEVER buy anything from EverEx, based on this posting, and
> ] will petition my collegues and fellow Mac users to Boycott this company.,
> ] Greg, the situation you have been put through over an $85 product is simply
> ] rediculous. I hope EverEx understands that they are compromising thousands
> ] of dollars worth of sales by treating you this way... maybe even the viability
> ] of their company.
> ] 
> ] Hey Mac-folks, we really need to stick together on issues like this. Greg has
> ] been abused and mistreated by EverEx over an issue that quite frankly is at the
> ] noise level financially for them. I know this sounds radical, but the only
> ] way companies like EverEx are going to shape up is if we hurt them where it
> ] counts -- in the pocketbook.
> ] 
> I have my own Everex stories to tell but I think that you may be overreacting.
                                                                   ^^^^^^^^^^^^

Then mdh@srhqla.SR.COM (Matt Hardin) writes:

> [...]
> 
> ... It is clear that you did everything possible
> before giving up and telling others of your experience. Had you appeared hot-
> headed or unfair, I don't think that I would have paid much attention to 
> what you said.
> 
> [...]

I couldn't have said it better myself than Matt did.  My strong reaction to
Greg's posting (for his friend Larry) was for the same reasons that Matt
describes: Larry went far beyond what many would consider reasonable
effort to get his problem resolved. I don't agree that just because
someone buys something mail-order that they should have a lower standard
for service when the product is defective. Go back and read the basenote
and you'll see that Larry has laid out beaucoup bucks to fix his Mac
because of a defective product that Everex sold him, and they are not
even willing to try and help him fix the defective trak ball.

I stand by my decision to boycott this company, as do my fellow Mac
user friends (and I might add, unanimously).

Dave Waller
Hewlett-Packard Co.
Workstation Group
Pacific Technology Park
1266 Kifer Rd.
Sunnyvale, CA
(408) 746-5324
[ucbvax!]hplabs!hpdstma!dave | dave@hpdstma.ptp.hp.com
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