🚀 go-pugleaf

For your information, when a dealer BECOMES an Apple dealer, certain rules
are laid out by Apple that the Dealer must follow.  However, as with any ideal
system, this rarely ever works in parctice.  Apple dealers are supposed to
support all Apple products, regardless of age, type or point-of-purchase.

If they are unable to help you, they have tremendous resources to fall back
upon, name Apple's Dealer Tech Support Centres.  There are three of these,
one for the west coast, one for the east and one for the midwest.  These
cnters can be reached by phone or via Apple Link ( a network used by Apple
for thier dealers and developers).  The folk at the cenres are VERY
knowledgeable and can handle (and do) some truely incredible requests. To
the tune of tens of thousands of requests from dealers each month at each centre.

Surveys of dealers show that, on the average, only one call need be made to
reach the centre, and they, on the average, respond on or before the 5th
ring.  Apple Link queries are handled within 24 hours.  To be honest, the
system falls apart around christmas, since the volume of calls around that time
quintuple, but otherwise, it works amazingly well.

So, why do so many people have so many problems with dealers?

Beats me.  If the dealer doesn't know the answer, he knows where to ask.
Apple alos ;publishes, both in print mailings and electronically via
Apple Link, dozens of newsletters and reports, etc. for any and all dealers.

The plain and simple and sad trueth is, many dealers just don't BOTHER.

If you can't get help from your dealer, and let me state, MOST DEALERS BEND 
OVER BACKWARDS TO HELP, but when all else fails, call Apple.  Apple really
does care.  they will do whatever they can, and they cxan do alot, to
help.

Apple has centres in Charlotte, NC., Chicago, Il. and, of course, Cuppertino,
CA.

From an ex-dealer and friend of several Apple  employees.
cheeser

-- 
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Jonathan Bing, Master (cheeser)			...ihnp4!hoptoad!dasys1!cheeser
	      Time flys like an Arrow, Fruit Flies like Bananas!
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