🚀 go-pugleaf

In article <1109@lzsc.ATT.COM> mkg@lzsc.ATT.COM (Marsh Gosnell) writes:
>... The sad part
>of all this is that Icon Review has reportedly cleaned up their act and has
>adopted the kinds of policies that should be standard in the business
>(credit cards aren't charged until shipment, honest about out of stock
>items, etc.)

I wonder how recently those standards were supposed to take effect?
Two weeks ago, I had one of their sales people tell me that Word
Finder was in stock.  He sounded like such a sleeze used-car salesman
type that I didn't want to order from him for fears of having the
order messed up ("Sure it's in stock.  Now, let me look, what was it
you were interested in again?").  So I hung up and called up again,
the next person told me it was out of stock and there was a waiting
list.  Of course maybe the second was wrong and the first was correct,
but ...

One difference between mail order places which are honest and reliable
and those which aren't might be the issue of commission.  The first
sleaze salesman was so insistant on my knowing his name (which I'm
including in a letter I'm sending them) made me suspect that they
worked on commission.  The second one confirmed that they did when I
asked him.  By contrast, the person I spoke to most recently at
MacConnection told me they did NOT work on commission and seemed
surprised at even the idea.  

Margot Flowers   Flowers@CS.UCLA.EDU   ...!{ucbvax|ihnp4}!ucla-cs!flowers