🚀 go-pugleaf

Rich Seigel Writes:
>    Not as I understand it. Like I said, this particular problem was a
>    fluke that made it in between final QA and production. You can't place
>    blame anywhere.

Come on Rich... It made it in between final QA & production? Sounds like
y'all were rushing things more than just a bit. An addition to the 
package should have caused a return to QA for more testing. It appears
that in the rush to get the package out y'all bypassed the proper
procedures so that it wouldn't be late. Of course, the end user suffers.
Perhaps someone at Symmantec SHOULD be transferred, or at least made to
answer the tech support lines.
   Of course, Symmantec is not the only company to do this. But that
does not make it right, either.

Jack Brindle