🚀 go-pugleaf

Below is a copy of the letter I sent to Ashton-Tate's Customer "Service" Dept.
regarding my complain.

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July 20, 1988

Ashton-Tate
Customer "Service" Dept.
20101 Hamilton Avenue
Torrance, California 90502-1319


Dear Sir/Madam:


I am writing this letter to complain against your treatment of my prepaid
order for FullWrite Professional through the Ann Arbor Softworks coupon.
In my eight year stay in the United States, I've never been treated worse
than this before.

I had taken Ann Arbor Softworks' prepaid offer and paid my $99.- on December
of 1986, and had received the Pre-Release version of FWP from Ann Arbor
Softworks on December of 1987.  I had also received a letter from Ashton-Tate
dated June 1, 1988 telling me that FWP had shipped April 29, and a Customer
"Service" number at 213/329-9989.

Following the instruction on that letter, I called that number June 16, 1988
when my copy of FWP had not arrived yet.  And I spoke to Marva Patterson,
and she looked up my name in the Data Base and assured me that I was indeed
a registered user (#9903034)for the Pre-Release version of FWP.  Later on
July 6, 1988, I called again and spoke to Janet Robinson.  She told me that
there's no order of FWP for me and that she'll place one for me.  OK, fine.
Today, I called again inquiring about my order, and spoke to Sherrie
Haynes(?) who said that it was back-ordered and that I would probably
receive my copy when they resumed shipping July 30, 1988.  This got me
annoyed so I asked her to cancel my order so that I could go out and buy
a copy from the shelf of a local store.  That's when thing really got
exciting:  She told me that she would cancel my order, but Ashton-Tate
would NOT refund my $99.- since I elected to cancel.  Now, WHAT KIND OF
A POLICY IS THAT???  Naturally I cancelled my cancellation of the order.

Sincerely,              "And they wondered why people pirate Software"

Tjeng-Bo Lie

CC:  BBB of Torrance, CA.  USENET,  MacWorld,  MacUser,  MacWeek,  MACazine

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There...  I feel better already!

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