🚀 go-pugleaf

In article <2330@pt.cs.cmu.edu> dtw@f.gp.cs.cmu.edu (Duane Williams) writes:

>In message <3169@ihlpe.ATT.COM>, Ken Heitke writes:

>	"The customer is always right..."

>Aside from straightforward self-contradiction, is anything more obviously
>false than this?  It MAY (although I doubt it) be a good business practice
>to often treat customers AS IF they were right, but that is not to say that
>they ARE right.

Duane, Ken was pointing out that a person was being snotty and disrespectful.
You are right when you say the customer isn't always right. But the sense in
which to take the previous posting is that the customer always deserves
respect and that his opinions are not necessarily wrong just because they
differ from yours. I would go further than this and say that if the customers'
opinion differs from yours, you better make every attempt to understand their
viewpoint. And if you can't adopt their view, at least respect it. This is
especially true in the computer industry where there are many intelligent
and talented people around.