🚀 go-pugleaf

I had a similar experience.  I decided last year to upgrade my 1984 
vintage Mac 128 to a 512E.  The Computer Factory in Paramus NJ said
that they would only do the upgrade if I bought the full 1 Meg of
memory.  I demurred, pointing out that the disk drive swap was a
SEPERATE item in the Apple price book and that the 6-7 hundred (or so) 
dollars for half a meg was not at all competetive.  They couldn't care
less.  A few months later, I found The Computer Center in Montvale, NJ
who did just the disk swap as I wanted.  (For their excellent service
and helpful staff, I subsequently purchased a Mac SE from them--i.e.,
I recommend The Computer Center). 

I think that if a Computer Factory is going to deny me Apple Authorized
services, they should have no right to be an Apple dealer.  After all,
Apple will be known by the dealers it keeps.  I sent a letter to Apple
summarizing these complaints, but the last posting reminded me of this
incident.

-rei