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Article #32365

Great service from CMS for my PRO-140 disk drive

#32365
From: Herb Weiner
Date: Tue, 20 Sep 1988 21:52
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Since I have in the past posted various complaints to this group, it seems
only fair to post compliments here as well:

After using my CMS PRO-140 drive for nearly a year, it finally suffered from
an inevitable problem -- it got full.  Since I was pleased with the drive, I
decided to order a PRO-300 to replace the PRO-140, and also a cabinet/power
supply into which I could move the PRO-140.  (CMS offers very competitive
prices to Apple Certified Developers.)

After completing the disk swap (yes, I was using a wrist strap and working
in a static free environment), the PRO-140 failed to operate.  Although it
required some time on the phone (the product I wanted to ship back was
the combination of TWO products -- the drive and the cabinet -- purchased
at different times), I finally obtained authorization from CMS to ship the
drive back.

I shipped the drive back to CMS by UPS Second Day Air.  I had the working
drive back in my hands exactly a week later, WITH THE DATA INTACT.  The work
was done under warranty, so the only cost to me was the shipping to CMS.

Thanks, CMS, for the excellent service.
Technical Details
Message-ID: <3424@midas.TEK.COM>
Path: arc1-ca.pugleaf.net!utzoo!attcan!uunet!tektronix!midas!herbw

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Path: arc1-ca.pugleaf.net!utzoo!attcan!uunet!tektronix!midas!herbw
From: herbw@midas.TEK.COM (Herb Weiner)
Newsgroups: comp.sys.mac
Subject: Great service from CMS for my PRO-140 disk drive
Keywords: Disk, Service, CMS
Message-ID: <3424@midas.TEK.COM>
Date: 20 Sep 88 21:52:51 GMT
Organization: Tektronix Inc., Beaverton, Or.
Lines: 23