🚀 go-pugleaf

I am posting the following note for William Kiss <wkiss@ccu.UManitoba.CA>
who does not have access to Usenet but has seen some of the discussion
regarding APDA.  It was sent to me by him to post...
 
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I would first of all like to make it clear that I'm not connected with
Apple Computers, Inc. and APDA in any way.  However, I take great ex-
ception to the comments that have been posted regarding the Apple-run
APDA.  Consider the following points:

  1.  People are complaining about the prices, especially on third-party
      software.  I do not see why Apple should be in the business of re-
      marketing.  This clearly places them in direction competition with
      the TechAlliance, MacWarehouse, MacConnection, etc.  If you desire
      cheap (read inexpensive) software then get it from them, not Apple.
      The only point that I'm willing to concede here is the price of the
      Tech.Notes on Disk, which are too high.  The paper version is still
      the same price.

  2.  The content of the first issue of the APDAlog has also been under
      attack.  I found that issue superior in both content and style to
      any of the issues which had previously been published by A.P.P.L.E.
      Co-Op.  Just having read the first issue of MacTech Quarterly, I 
      wonder why similar effort was not put into the APDAlog by them.

  3.  Nobody should complain about service yet.  The operation of APDA is
      just getting underway at Apple and I'm sure that there will be bugs
      to iron out.  For instance, there is no 800 number in Canada yet but
      I'm willing to wait.

  4.  The messages that I've seem posted seem shrill, bordering on hysteric.
      The way to get this done is not rant and rave but to make CONSTRUCTIVE
      criticism.

  5.  Be patient and give Ms.Espinosa support.  Let her know what you think
      could use improvement and what you like as it is now.

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Mark B. Johnson                                           AppleLink: m.johnson
Developer Technical Support                         domain: mjohnson@Apple.com
Apple Computer, Inc.         UUCP:  {amdahl,decwrl,sun,unisoft}!apple!mjohnson

"You gave your life to become the person you are right now.  Was it worth it?"
                                                         - Richard Bach, _One_