🚀 go-pugleaf

This is one of those warranty horror stories. If you want just the
summary, look on the subject line.

Last March we ordered three Pro-60 CMS drives which arrived in April.
Two promptly went flakey, and CMS honored their warranty and promptly
replaced them.  The third started showing lots of bad blocks over the
past few months, and its that one that has been the sore point.

I spent a friday afternoon several weeks ago calling repeatedly to get
assistance.  First a clerical type says she can't help because she
needs some sort of customer code.  The call gets routed in many circles,
with occasional lost connections until someone named John says he'll
get on it Monday.  It took a weeks effort to finally get through again and
get the RMA number, but we did get one.  Sent the drive Fed Ex.  Guess what?

They returned the Drive saying its not under warranty!  (Note: One year is
not up.  Not even close)

So, start the cycle up again, again with repeated calls and unreturned, and
again finally get an RMA number.  Send the drive off Fed Ex.  Guess what?
A clerical type calls to say it's not under warranty!  I call John, he says
he'll get on it and return my call.  Of course, he doesn't. 

And that's the way it stands.  They've got my drive, and I can't get
hold of anyone on their end who can clear it up.    

My advice:  AVOID CMS, THEIR DRIVES ARE UNRELIABLE, AND THEY ARE DIFFICULT
TO DEAL WITH.  


-- 
Jeff Kantor
                                       US Mail:  Dept. of Chemical Engineering
internet: jeff@ndcheg.cheg.nd.edu                University of Notre Dame
    uucp: iuvax!ndmath!ndcheg!jeff               Notre Dame, IN   46556  USA