Article View: comp.sys.mac
Article #38349Re: Don't buy Hard disks from CMS, they don't honor warranties
From: [Mary Williams]
Date: Fri, 24 Feb 1989 17:45
Date: Fri, 24 Feb 1989 17:45
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I've also heard horror stories about CMS, but the best
advice I can give is to deal with their warranties
through a CMS DEALER.
I used to work at the campus computer store at UC Irvine
(which is about 10 min. away from CMS Headquarters in
Tustin CA) and customers would always ask if they could
just take it in to CMS for repairs. This NEVER works!
From what I understand, CMS repair dept. works best
when the product is MAILED from a DEALER. If you hand
carry a drive in, it'll probably get lost.
Personally, my CMS SD60 drive died after ~9 months.
I took my drive into my local Computerland (at that
time I was ~400 mi. away from the dealer I purchased
it from) and they told me that CMS would probably just
replace it and that should take 2 weeks. Exactly ten
working days later I picked up my new drive with its
one year warranty.
Of course, I have no affiliation with CMS. I'm just
a semi-satisfied customer.
+---------------------------------------------+
| Mary Williams Hewlett-Packard |
| ...ucbvax!hpda!maryw Cupertino, CA |
| "HP doesn't even *like* my Mac." |
+---------------------------------------------+
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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!hplabs!hpda!hpcupt1!maryw From: maryw@hpcupt1.HP.COM ([Mary Williams]) Newsgroups: comp.sys.mac Subject: Re: Don't buy Hard disks from CMS, they don't honor warranties Message-ID: <6150038@hpcupt1.HP.COM> Date: 24 Feb 89 17:45:37 GMT References: <636@ndcheg.cheg.nd.edu> Organization: Hewlett Packard, Cupertino Lines: 31