🚀 go-pugleaf

There have been some articles criticizing Apple's product quality. I
think I will add some stories on it.

I bought my SE with internal 20 meg drive on September 87. Now it is in
the shop to receive its FIFTH floppy drive. That is mean-failure-time of
5 months. That is not all. My mouse is the third one, the analog board
is the second one, video board is the third one, and the fan is the
second one. Overall, except for my logic board, display, hard drisk, and
the chassis, they are ALL new ones.

I used to have a Macintosh 512 (later upgraded to 512E) which had no
problems whatsoever for three years of use. On the contrary, my SE has
been in the shop about ten times in less than two years of usage. Now,
shouldn't the product quality be improved from the old days?
Furthermore, it is not that I use my floppy drive very often--only
about once in every week or so. Coupled with skimpy 90 day warranty
(definitely one of the shortest in the industry), Apple's quality
control is on the bottom.

Wait, there is more. When I went to the shop, people in the shop gave
me a phone number to Apple's customer service. So I thought, "Hmm. Nice.
Maybe Apple will listen to my story." No way. When I called Apple, the
person who answered the phone told me to talk to Apple's regional
dealer. Sure. Apple's regional dealer is the person who gave the
customer service number to the shop!

Apple. You'd better to get the act together and improve the quality of
the product. Otherwise, you will lose very many customers to other
competitors including *gasp* IBM (which incidentally offers longer
warranty period). Not only Apple has turned itself to "Big Six Colors",
I am afraid that Apple has turned to a dinosaur.

Chang P. Woo
----
Chang Woo                changwoo@eleazar.dartmouth.EDU
                         HB 2932, Dartmouth College, Hanover, NH 03755
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