HELP! More Jasmine Troubles

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Article #4387

#4387

From: Steve Miller
Date: Mon, 11 Sep 1989 23:25

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Another Jasmine data point.  I recommended a Jasmine 70 Meg hard disk for
my brother about 1 1/2 years ago.  He bought one then and it died two weeks
ago.  Since then, he's tried calling Jasmine's support line many, many, many
times with no luck.  Usually he gets no answer or a recording/put on hold.
Several times he's called early trying to catch them off guard, hoping
that maybe he'd get through.  The closest he got is a person that told him
he must call back in 10 minutes when the support people arrive.  He did so
with obviously no luck. 

HELP!

I feel guilty for recommending Jasmine.  Has anyone had any luck getting
through to their support people?  If so, what's the trick?
Is Jasmine having financial problems or what?
Now, I have another friend that wants to buy an inexpensive 20-40 Meg external
hard disk and I don't know what to recommend.  Is there any lower cost 
hard-disk vendor that's had a good track record?

Steven Miller

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arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!tut.cis.ohio-state.edu!ucbvax!hplabs!hp-pcd!hpvcfs1!stevem

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Path: arc1-ca.pugleaf.net!utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!cs.utexas.edu!tut.cis.ohio-state.edu!ucbvax!hplabs!hp-pcd!hpvcfs1!stevem
From: stevem@hpvcfs1.HP.COM (Steve Miller)
Newsgroups: comp.sys.mac
Subject: HELP! More Jasmine Troubles
Message-ID: <780049@hpvcfs1.HP.COM>
Date: 11 Sep 89 23:25:05 GMT
Organization: Hewlett Packard, Vancouver, WA
Lines: 20