🚀 go-pugleaf

In article <780049@hpvcfs1.HP.COM> stevem@hpvcfs1.HP.COM (Steve Miller) writes:
>Another Jasmine data point.  I recommended a Jasmine 70 Meg hard disk for
>my brother about 1 1/2 years ago.  He bought one then and it died two weeks
>ago.  Since then, he's tried calling Jasmine's support line many, many, many
>times with no luck.  Usually he gets no answer or a recording/put on hold.
>Several times he's called early trying to catch them off guard, hoping
>that maybe he'd get through.  The closest he got is a person that told him
>he must call back in 10 minutes when the support people arrive.  He did so
>with obviously no luck. 
>HELP!

Hate to tell you this, but hundreds if not thousands of others
are calling the BMUG Helpline every day for recommendations on
what to do with Jasmine/how to get through to Jasmine/where is
Jasmine's office so they can firebomb it.

You might want to try contacting Rodime; Rodime is the
manufacturer of the drive in question. At least, I think it is.
I think they had a 2 year warranty on it, so you'd better
hurry. :-)

>I feel guilty for recommending Jasmine.  Has anyone had any luck getting
>through to their support people?  If so, what's the trick?
>Is Jasmine having financial problems or what?
>Now, I have another friend that wants to buy an inexpensive 20-40 Meg external
>hard disk and I don't know what to recommend.  Is there any lower cost 
>hard-disk vendor that's had a good track record?
>
>Steven Miller

You might want to try some of the disk vendors that sell
Quantum drives. ThirdWave in Texas, CAI in Maryland both
have very good prices for those drives. Check the back of
MacWEEK for phone numbers. And try to make sure that the
Quantum drive was made in the last month or so, or else
leave the drive on forever. Previously made drives have
some potentially serious problems in certain kinds of
weather.

--- Alex
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